The owner of the online shop JustMust (hereinafter referred to as the Online Shop) is JustMust by Ewi OÜ (registration code), located at Paldiski mnt 29, Tallinn.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. A delivery fee is added to the price. All prices of goods sold in the online shop are in euro.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Bank links to the biggest banks in Estonia and Europe.
- Pay later solutions in Montonio Split
- Debit and crypto card payments
NB! When paying by bank transfer, be sure to press the “Back to merchant” button on the bank page.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
The owner of the online shop is the controller of personal data.
If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Delivery to
Goods are shipped to all EU countries.
To collect the goods, the buyer has the following options: Smartpost parcel terminal, Omniva parcel terminal, Post Office and Post Office.
The buyer bears the cost of transport within Estonia for purchases under 90 €. From 90€ purchase, the cost of domestic transport will be borne by the Online Shop. For foreign orders, the cost of transport is usually borne by the buyer.
Shipments within Estonia usually arrive at the destination specified by the buyer within 1-3 working days from the entry into force of the sales contract. Delivery to Europe takes 3-9 working days.
In exceptional cases, you have the right to have the goods delivered within 45 calendar days.
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the goods ordered may not be used in any other way than that necessary to ascertain the suitability of the characteristics or size of the goods.
If the goods have been used for any other purpose and show signs of use or wear, the Online Shop has the right to reduce the refundable fee according to the reduction in the value of the goods or to refuse to accept the goods and refund the cost of the goods.
In order to return the goods, you must fill in the return form that came with the goods or submit a withdrawal form to justmust@justmust.ee. The goods must be returned together with the return label within 14 days of receipt.
The costs of returning the goods will be borne by the Online Shop.
The purchaser must return the goods within 14 days of receipt of the goods or provide proof that he/she has handed them over to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the cancellation, return to the buyer all payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the time of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Within the first six months of the delivery of the goods to the purchaser, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In case of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to justmust@justmust.ee or by calling +372 5205411.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees that were included in the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods.
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to the following address. justmust@justmust.ee or call +372 5205411.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can turn to the European Union’s consumer dispute resolution platform.